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Senior Consultant - Application & Infrastructure Support

Functional Area:
IT - Information Technology
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
American General Life Insurance Company
Senior Consultant - Application & Infrastructure Support
Location: Brentwood, TN, Houston, Tx, or Charlotte, NC
Your future team
Our technology teams collaborate with their worldwide colleagues and partners every day to take on the challenges of providing IT support to one of the world's leading financial services firm. We're people who believe that with the right values and hard work, anything is possible. We know that if we're at our best, that enables our customers to be their best and realize their dreams and hoped for successes. The Information Technology group provides enterprise-wide IT solutions for all of AIG's specialized disciplines. Technology provides strategic and procedural support in all of AIG's specialized disciplines, such as policy issuance, premium collection, claims handling, and administration. It enables AIG to deliver business strategies through efficient world-class IT and operations services, while ensuring the necessary IT risk management and security measures are in place.
Your contribution at AIG
As a Leader, you are respected for your deep technical expertise and/or ability to oversee programs and processes. You balance the needs of multiple stakeholders, making sound decisions using data, analysis, experience, and judgment, along with a risk mindset. Ultimately, you take ownership for key outcomes.
Position Summary
This is a hands-on role leading both infrastructure support and Business Configuration activities for ALIP. The position includes broad responsibilities and growth opportunities ensuring ALIP reliability, availability, and performance as well as driving delivery from an ALIP configuration perspective.
Duties and Responsibilities
Drive day to day ALIP infrastructure support by analyzing and resolving UI and batch issues
Support change management procedures, perform release installations, and coordinate DBA and MiddleWare support team activities required to complete deployments
Recommend solutions by analyzing issues identified by business teams and guide development teams in determining solution alternatives
Maintain high ALIP availability by monitoring application performance and addressing production accessibility and latency issues
Evaluate capacity requirements based on transaction and data volume growth and recommend options to ensure stable performance and availability
Support performance stress testing to establish baselines and validate viability of future releases
Review current state of AIG managed ALIP Business Configuration and drive maturity by identifying gaps, providing knowledge transfer to close gaps, and leading the team to improved self-sufficiency
Provide ALIP Product Configuration consulting support where needed
Develop deep knowledge of ALIP core database and query tables to address issues and provide data as required.
Manage collaboration with vendor partners and internal support teams
Provide leadership and guidance to junior team members
Mature ALIP platform and configuration support by identifying automation or process improvement opportunities for deployment, monitoring, and system support.
Ensure compliance with standards and support audit reviews and DR testing
Provide training and mentoring to teammates
What we are looking for
Bachelor's degree and work experience in Application development / design, business analysis, or infrastructure support - 6+ years
Strong understanding of and working knowledge of relational databases - 6+ years
Knowledge of Linux, Oracle, and Java/JEE
Knowledge of Dynamic Languages (Perl, Python, JavaScript, Ruby etc.)
Knowledge of Integration Technologies DataPower (XS40/XI50), WPS, WTX & MQ
Insurance Knowledge
Knowledge of various SDLC methodologies including Iterative, Waterfall, and Agile
Excellent communication including written, oral, facilitation, and documentation skills
Hands on problem solving skills; Able to formulate creative solutions that are sustainable and forward-thinking.
Ability to make timely and thoughtful decisions with an understanding of when to escalate issues
Technical project leadership skills
What our IT Employees like most about working for AIG:
Employee atmosphere and people approach
Career path and growth potential
Paid Time Off (AIG recognizes the importance of work life balance)
Generous Benefits Plan: Medical, Dental & Vision Coverage
Company opportunities for charitable participation and giving
401(k) Retirement Plan with company match
Flexible spending accounts & Insurance Coverage
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.


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