Service Specialist - Houston, TX or Brentwood, TN

Functional Area:
OP - Operations
Estimated Travel Percentage (%): No Travel
Relocation Provided: Yes
American General Life Insurance Company
Your contribution at AIG:
As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG's business.
The primary purpose of the Service Specialist position is to cultivate business relationships with the Account Representatives and BGA's. The specialists must meet production and quality guidelines as established through Performance Management. Provide advanced administrative support to BGA's, back office support and Account Representatives. Included in this process are:
Provide decisions or pertinent information to BGA's on a proactive basis.
Collect information from BGAs and back office support to complete the contracting process.
Review commission statements to ensure all payments are accurate.
Identifying agent error trends and work with the BGA office to prevent future occurrences.
Create reports to provide a proactive status of pending agent paperwork to BGA's.
2-3 years customer service experience, processing or data entry.
Prefer candidates with life insurance knowledge but not required.
Understanding of commissions & commission processing.
Good computer skills: MS Office: MS Word & Excel
Ability to multi-task and/or change directions quickly
Good communication/customer service skills.
Education: High School diploma or GED equivalent.
Benefits: 24 days of paid time off annually (PTO), holiday pay, automatic 3% 401K contribution. Additional 6% company 401K match program (100% vesting from day 1), medical, dental, vision, life insurance and more....
Message from our CEO:
We ask our employees to play a vital role in helping to build customer loyalty at AIG. Ours is an important calling, where the promises we make directly impact people's lives and futures. That's why keeping customers front and center in everything we do is so essential to earning their trust and loyalty. That's also why it's critical that every employee -not just those on the front line-understands the role we play in providing an exceptional customer experience, from beginning to end - Jana Greer, CEO Individual & Group Retirement.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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